Use the RMA form to request a Return Merchandise Authorization (RMA) number before returning material to Paradise Pool Supplies. You may only return 1 item with a RMA number. When returning equipment to Paradise Pool Supplies. please observe the following instructions:

When Returning Damaged Equipment:

• Request an RMA Number

• Review Your Warranty

• Package Your Equipment

• Label & Ship Your Equipment

When Returning New and Unused Equipment for Restocking

• Request an RMA Number

• Review Your Original Shipment Date - items can only be returned for restocking within 30 days from the date of shipment.

• Package Your Equipment

• Label & Ship Your Equipment

1. Request an RMA Number

   You must obtain an RMA number before returning material to Paradise Pool Supplies. This is done by completing the online RMA form.

2. Review Your Warranty

   Please note the length of the warranty before returning the item.  If out of warranty, you need to contact the manufacturer for recommendations.

3. Packaging Your Equipment

   After receiving your RMA number, use the following steps to prepare your package for shipment:

• The item must be returned in the original packaging.

• Include in your shipment a description of the problem and a point of contact at your company.

• We recommend that you use a shipper that offers a tracking system.

• Firmly tape the lid of the box with packaging tape.

4. Labeling Your Package

   When shipping a package, include your RMA number on the label. Send the package to the following address:

   Paradise Pool Supplies 8745 Pathfinder Orangevale, California 95662